Return Policy

At My Pet Haven, your satisfaction — and your pet's wellbeing — is our top priority. If you're not completely happy with your purchase, we're here to make it right.

30-Day Return Window

We accept returns within 30 days of the delivery date. To be eligible for a return, items must be:

Unused and in their original condition
In the original packaging
Accompanied by proof of purchase (order number or receipt)

Non-Returnable Items

For the health and safety of all pets, the following items cannot be returned once opened:

Food, treats, and edible supplements (including calming chews)
Grooming and hygiene products that have been opened or used
Items marked as final sale

Damaged or Defective Items

If your item arrived damaged or defective, please contact us within 7 days of delivery with a photo of the damage. We'll send a replacement or issue a full refund at no cost to you — no need to return the item.

How to Start a Return

Email us at customerservice@mypethavenstore.com with your order number and reason for return
We'll respond within 1-2 business days with return instructions
Ship the item back using a trackable shipping method
Once we receive and inspect the return, we'll process your refund within 5-7 business days

Refunds

Approved refunds are issued to your original payment method. Please allow 5-10 business days for the refund to appear, depending on your bank or card provider. Original shipping costs are non-refundable unless the return is due to our error.

Exchanges

Need a different size or product? We're happy to help with exchanges on eligible items. Contact us at customerservice@mypethavenstore.com and we'll sort it out quickly.