Frequently Asked Questions

Got questions? We've got answers. If you don't find what you're looking for, reach out to us at customerservice@mypethavenstore.com and we'll get back to you within 1-2 business days.

Orders & Shipping

How long does shipping take?

Most orders are processed within 1-2 business days and arrive within 5-7 business days via standard shipping. Expedited options are available at checkout.

Do you offer free shipping?

Yes! We offer free standard shipping on all orders over a qualifying amount. Check our shipping rates at checkout for the most up-to-date details.

Can I track my order?

Absolutely. Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package every step of the way.

Do you ship internationally?

We currently ship within the United States only. We do not offer international or Canada shipping at this time.

Products

Are your products safe for all pets?

Our products are formulated for specific animals (dogs, cats, etc.) and are clearly labeled. Always check the product description and consult your veterinarian if your pet has specific health conditions or sensitivities.

Are your hemp products legal?

Yes. Our hemp-based products contain no THC and are fully compliant with US federal law. They are safe, non-psychoactive, and formulated specifically for pets.

How do I know which calming product is right for my pet?

It depends on your pet's size, temperament, and the source of their anxiety. Our Hemp Calming Chews are great for daily use or situational stress. If you're unsure, feel free to email us and we'll help you find the right fit.

Are your products vet-approved?

We carefully select products with high-quality, natural ingredients. While we always recommend consulting your vet before introducing new supplements, our products are formulated with pet health and safety as the top priority.

Returns & Refunds

What is your return policy?

We offer a 30-day return window on eligible unused items. Opened food, treats, and supplements cannot be returned for health and safety reasons. Visit our Return Policy page for full details.

My item arrived damaged — what do I do?

We're so sorry! Please email us at customerservice@mypethavenstore.com within 7 days of delivery with a photo of the damage and your order number. We'll send a replacement or full refund right away.

Account & Orders

Do I need an account to place an order?

No — you can check out as a guest. However, creating an account makes it easy to track orders, save your details, and speed up future checkouts.

How do I cancel or change my order?

Orders can be modified or cancelled within 24 hours of placement. Email us at customerservice@mypethavenstore.com as soon as possible and we'll do our best to help.